AI Voice Agents inside HighLevel are insanely powerful… when they’re set up right. But when they’re not?Yikes. 🫠
You go from “automation hero” to “why-is-my-bot-talking-about-chickens?” in two seconds flat.
That’s why I was pumped to catch a recent Zoom call with Mario Aldayuz (Head of Partnerships at HL Pro Tools), where he walked through the real deal behind making Voice Agents actually work—without losing your mind or your leads.
So let’s get into what I learned—and how you can avoid the biggest AI Voice Agent mistakes I see every week.
First: Why Advanced Mode Isn’t Optional Anymore
If you’re not using Advanced Mode, your AI Voice Agent is probably out there freelancing.
And not in a good way.
Mario broke it down like this:
✅ Split your content — Have clearly defined sections: FAQs, main agent rules, and goals. Don’t lump it all into one blob.
✅ Don’t go too broad — One AI trying to sell gym memberships, book dental cleanings, and pitch real estate is a guaranteed mess.
✅ Test after each change — It’s not sexy, but testing as you go is how you avoid scripts that fall apart mid-call.
The key takeaway? Smaller, industry-specific bots beat giant, one-size-fits-all ones every time.
Real Talk: What Most Agencies Get Wrong
Here’s the mistake I see too many people making (and yep, I did it too at first):
They build a “catch-all” bot thinking it’ll save time. Instead, they end up with confused customers, frustrated staff, and worse—leads that bounce.
Mario’s fix?
🎯 Create one bot per niche
📚 Use a focused knowledge base
🎤 Demo it live before handing it off
That’s it. Simple moves, huge payoff.
Bonus: A Little AI Goes a Long Way
One thing I loved from the session: this isn’t about replacing humans. It’s about setting your AI up to succeed so well that your human team only steps in when it actually matters.
No wasted time, no awkward bot moments, no angry clients. Just clean, smart, automated support that sounds like it knows what it’s doing.
Pro Tip:
Keep your agents from “hallucinating” (giving weird answers) by trimming the fluff and feeding it only the essentials.
Frequently Asked Questions
What should I know about first: Why Advanced Mode Isn’t Optional Anymore?
If you’re not using Advanced Mode, your AI Voice Agent is probably out there freelancing.And not in a good way. Mario broke it down like this: ✅ Split your content — Have clearly defined sections: FAQs, main agent rules, and goals. Don’t lump it all into one blob.✅ Don’t go too broad — One AI trying to sell gym memberships, book dental cleanings, and pitch real estate is a guaranteed mess.✅ Test after each change — It’s not sexy, but testing as you go is how you avoid scripts that fall apart mid-call. The key takeaway? Smaller, industry-specific bots beat giant, one-size-fits-all ones every time.
What should I know about real Talk: What Most Agencies Get Wrong?
Here’s the mistake I see too many people making (and yep, I did it too at first):They build a “catch-all” bot thinking it’ll save time. Instead, they end up with confused customers, frustrated staff, and worse—leads that bounce. Mario’s fix?🎯 Create one bot per niche 📚 Use a focused knowledge base🎤 Demo it live before handing it off That’s it. Simple moves, huge payoff.
What should I know about bonus: A Little AI Goes a Long Way?
One thing I loved from the session: this isn’t about replacing humans. It’s about setting your AI up to succeed so well that your human team only steps in when it actually matters. No wasted time, no awkward bot moments, no angry clients. Just clean, smart, automated support that sounds like it knows what it’s doing. Pro Tip:Keep your agents from “hallucinating” (giving weird answers) by trimming the fluff and feeding it only the essentials.
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