Quick start
- The US and Canada are enabled for everyone by default.
- Your business’s home country (pulled from your business profile) is automatically enabled, unless it is flagged as a high-risk region.
- Any country where you have explicitly purchased a phone number is enabled. (For example, if you are based in South Africa but buy a UK number, both countries are active). (Note: SMS does not support automatic country enablement).
Follow the detailed steps below to complete the setup.
Imagine this. You wake up, grab your coffee, and check your agency dashboard. Everything looks normal until you glance at your billing tab. Your jaw drops. Your account has racked up $5,000 in telecom charges overnight.
You dig into the logs and realize one of your client sub-accounts got compromised. Hackers gained access and used your system to spam thousands of calls to high-risk, premium-rate international numbers. Your client is furious, your profit margin for the month is completely wiped out, and you are stuck footing the bill for a massive telecom fraud attack.
You cannot scale an agency if your phone systems are left wide open to international hackers. HighLevel fixes this instantly by updating how Geo Permissions work. By locking down global access and only enabling the countries you actually do business in, you can bulletproof your telecom billing and never wake up to a surprise invoice again. Let us lock your account down right now.
Ready to streamline this? Here is exactly how to do it in 60 seconds:
Part 1: Understand What is Enabled by Default
HighLevel automatically enables the safe zones for you on LC Phone, so you do not have to lift a finger for everyday operations.
- The US and Canada are enabled for everyone by default.
- Your business’s home country (pulled from your business profile) is automatically enabled, unless it is flagged as a high-risk region.
- Any country where you have explicitly purchased a phone number is enabled. (For example, if you are based in South Africa but buy a UK number, both countries are active). (Note: SMS does not support automatic country enablement).
Part 2: Update Geo Permissions on LC Phone
Need to open up calling to a new country? We make it easy. All country permissions outside the defaults must be managed at the sub-account level.
- Grab your Location ID from the sub-account you want to update.
- Make a quick list of the specific countries where you would like calling and/or texting turned on (or off).
- Hop into our support chat and provide those two pieces of information. Our LC Phone team will immediately create a ticket and make the necessary updates securely on the backend.
Part 3: Update Geo Permissions on Twilio (Non-LC Accounts)
If you are still running on your own Twilio account, you have to manage this directly in their console.
- Log in to your Twilio console at https://console.twilio.com/.
- Type geo into the top right search bar.
- Click on Voice Geographic Permissions (or SMS Geographic Permissions).
- Select the specific countries you want to enable or disable from their global list.
Locking down your Geo Permissions keeps your billing secure and ensures your telecom systems are only working for your actual clients, not overseas hackers.
Frequently Asked Questions
How do I understand What is Enabled by Default?
HighLevel automatically enables the safe zones for you on LC Phone, so you do not have to lift a finger for everyday operations. The US and Canada are enabled for everyone by default. Your business’s home country (pulled from your business profile) is automatically enabled, unless it is flagged as a high-risk region. Any country where you have explicitly purchased a phone number is enabled. (For example, if you are based in South Africa but buy a UK number, both countries are active). (Note: SMS does not support automatic country enablement).
How do I update Geo Permissions on LC Phone?
Need to open up calling to a new country? We make it easy. All country permissions outside the defaults must be managed at the sub-account level. Grab your Location ID from the sub-account you want to update. Make a quick list of the specific countries where you would like calling and/or texting turned on (or off). Hop into our support chat and provide those two pieces of information. Our LC Phone team will immediately create a ticket and make the necessary updates securely on the backend.
How do I update Geo Permissions on Twilio (Non-LC Accounts)?
If you are still running on your own Twilio account, you have to manage this directly in their console. Log in to your Twilio console at https://console.twilio.com/. Type geo into the top right search bar. Click on Voice Geographic Permissions (or SMS Geographic Permissions). Select the specific countries you want to enable or disable from their global list. Locking down your Geo Permissions keeps your billing secure and ensures your telecom systems are only working for your actual clients, not overseas hackers.
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