How To Use Bot Status for Individual Contacts in HighLevel

You just caught a whale. A high-ticket lead is texting your agency, and they are completely ready to buy. Your top sales rep jumps into the CRM to personally close the deal and send the payment link.

The lead asks a nuanced question about a custom package. Before your rep can even type a reply, your automated AI bot jumps in, completely misreads the context, and fires off a generic, robotic FAQ response. The lead feels like they are being handed off to a machine, gets frustrated, and ghosts you completely. You just blew a massive deal because your bot would not shut up.

You cannot scale an agency if you have to wrestle your own AI for control of the conversation. HighLevel just solved this with Bot Status for Individual Contacts. You can now pause, snooze, or permanently deactivate your bot for one specific conversation without turning it off for the rest of your leads. Let us put your sales team back in the driver’s seat.

Part 1: Intercept the Conversation

Ready to streamline this? Here is exactly how to do it in 60 seconds:

1. Navigate to the Conversations tab and open the specific message thread for the contact you want to update.
2. Locate the Conversation AI status icon in the message composer area. (Note: This icon will only appear if your bot is currently operating in Suggestive or Auto-Pilot mode).

Part 2: Command the Bot

Stop letting the AI step on your toes. Take manual control.

1. Click the Conversation AI status icon.
2. Choose Active if you want the bot to continue responding or suggesting replies.
3. Choose Inactive to immediately turn the AI off for this specific contact.

Part 3: Set the Snooze Timer

Sometimes you just need the bot to stay quiet for an hour while you handle a complex support ticket.

1. To temporarily snooze the bot, select Inactive.
2. Check the box for Reactivate bot after and select a specific duration in minutes, hours, or days. The bot will wake up automatically when the timer expires.
3. If you want the bot to stay off forever (or until you manually flip it back), simply leave the automatic reactivation box unchecked.
4. Click anywhere outside the module to apply the change. Verify that the status icon updates in the composer.

Part 4: Understand Automatic Triggers

The bot is also smart enough to go to sleep on its own in certain scenarios.

1. Conversation AI will automatically become inactive if a contact replies with an opt-out keyword like “STOP”.
2. The bot will automatically snooze if it reaches your configured maximum message limit, or if you send a manual message (provided your bot sleep settings are configured to pause after human intervention).

Taking manual control over your AI at the contact level ensures your human reps can close high-ticket deals without automated interruptions.

Frequently Asked Questions

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