Quick start
- Login to your specific sub-account.
- Go to Settings in the bottom left corner of your dashboard.
- Click on the Phone System tab to access your communication hub.
Follow the detailed steps below to complete the setup.
You are sitting in the middle of a massive campaign launch. The phones start ringing off the hook. Your top sales rep dives in, thinking they are about to close a bunch of high-ticket deals. Instead, they spend the next hour arguing with robocallers, extended warranty scams, and absolute dead air.
While your team is busy filtering through absolute garbage, a real, high-intent buyer calls in and goes straight to voicemail. By the time you call them back, they have already signed with a competitor. You are paying your staff to answer spam, and to make matters worse, your SMS deliverability is tanking because your automated workflows keep trying to text landlines.
You cannot scale an agency if your communication lines are clogged with junk. HighLevel just dropped Number Intelligence as the ultimate fix. This powerful bundle includes Spam Detection, Caller ID (Name Lookup), and SMS Validation. It automatically flags risky calls, fetches the names of unknown callers, and validates numbers before you send a text so you never bounce a message off a landline. Let us lock down your phone lines right now.
Ready to streamline this? Here is exactly how to do it in 60 seconds:
Part 1: Access Your Phone Settings
Stop letting spam dictate your day. Let us get to the command center.
- Login to your specific sub-account.
- Go to Settings in the bottom left corner of your dashboard.
- Click on the Phone System tab to access your communication hub.
Part 2: Turn On Number Intelligence
Flipping this switch instantly protects your agency’s time and reputation.
- Click on Additional Settings.
- Locate the Number Intelligence section.
- Check the box for Gather Intelligence on Unknown Phone Numbers to instantly enable the feature.
Part 3: Understand the Pricing and Mechanics
Stop paying for failed texts. Here is how the micro-charges work (billed to the Agency Wallet) to save you massive amounts of money in the long run:
- Spam Detection: For $0.005 per call from unknown U.S. numbers, the system detects and flags risky incoming calls. You will clearly see a “Spam Likely” tag in your web dialer and call logs so your team knows exactly what to ignore.
- Name Lookup: For $0.01 per call from unknown U.S. numbers (or contacts with empty name fields), the system fetches the actual caller name. Your team can answer the phone with a personalized greeting, drastically improving the customer experience.
- Number Validation: For $0.005 per validation, the system verifies numbers worldwide right before your first SMS is queued to send. If it detects a landline, the text is canceled. This keeps your metrics healthy and protects your sender reputation.
Automating your spam filtering and number validation ensures your team only talks to real buyers and your metrics stay perfectly healthy.
Frequently Asked Questions
How do I access my Phone Settings?
Stop letting spam dictate your day. Let us get to the command center. Login to your specific sub-account. Go to Settings in the bottom left corner of your dashboard. Click on the Phone System tab to access your communication hub.
What should I know about turn On Number Intelligence?
Flipping this switch instantly protects your agency’s time and reputation. Click on Additional Settings. Locate the Number Intelligence section. Check the box for Gather Intelligence on Unknown Phone Numbers to instantly enable the feature.
How do I understand the Pricing and Mechanics?
Stop paying for failed texts. Here is how the micro-charges work (billed to the Agency Wallet) to save you massive amounts of money in the long run: Spam Detection: For $0.005 per call from unknown U.S. numbers, the system detects and flags risky incoming calls. You will clearly see a “Spam Likely” tag in your web dialer and call logs so your team knows exactly what to ignore. Name Lookup: For $0.01 per call from unknown U.S. numbers (or contacts with empty name fields), the system fetches the actual caller name. Your team can answer the phone with a personalized greeting, drastically improving the customer experience. Number Validation: For $0.005 per validation, the system verifies numbers worldwide right before your first SMS is queued to send. If it detects a landline, the text is canceled. This keeps your metrics healthy and protects your sender reputation. Automating your spam filtering and number validation ensures your team only talks to real buyers and your metrics stay perfectly healthy.
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