Quick start
- Navigate to your specific Agent Details page inside the CRM.
- Scroll down to the bottom until you locate the Call Logs section.
- View all of your logs, which are neatly organized per agent for quick and easy reference.
Follow the detailed steps below to complete the setup.
You just deployed your brand new Voice AI agent. The dashboard shows it handled fifty calls today. You feel like an absolute genius of automation.
Then you check your pipeline. Not a single new appointment is booked. You have absolutely no idea what happened on those fifty calls. Did the bot hallucinate? Did the leads hang up immediately? Did the bot forget to ask for their email address?
Flying blind with AI is a massive operational risk. You cannot fix what you cannot see, and leaving your agency’s reputation up to a black box will destroy your client retention.
HighLevel solves this completely with Voice AI Call Logs. This feature gives you an instant x-ray into every single conversation so you can audit performance and plug the leaks in your funnel. Let’s look under the hood.
Part 1: Access the Game Tape
You need complete transparency into your customer interactions. Ready to streamline this? Here is exactly how to do it in 60 seconds:
- Navigate to your specific Agent Details page inside the CRM.
- Scroll down to the bottom until you locate the Call Logs section.
- View all of your logs, which are neatly organized per agent for quick and easy reference.
Part 2: Audit the Interactions
Now that you have the logs open, you need to know exactly what data to analyze to optimize your process.
- Click on the Phone Number to see exactly who your agents interacted with. This opens the Contact Details page instantly so you can review their CRM profile.
- Check the Call Time & Duration to spot trends. Very short calls usually indicate early hang-ups or an issue with your greeting.
- Review the Actions Triggered column. This confirms if your bot actually fired the correct workflows after the conversation ended.
- Read the Call Summary to get a fast, concise overview of all the details the agent successfully collected from the prospect.
- Open the full Call Transcript to read the complete conversation word for word. This is your ultimate tool for compliance checks and deep prompt tuning.
Stop guessing what your AI is saying and start optimizing it for absolute peak performance.
Frequently Asked Questions
How do I access the Game Tape?
You need complete transparency into your customer interactions. Ready to streamline this? Here is exactly how to do it in 60 seconds: Navigate to your specific Agent Details page inside the CRM. Scroll down to the bottom until you locate the Call Logs section. View all of your logs, which are neatly organized per agent for quick and easy reference.
What should I know about audit the Interactions?
Now that you have the logs open, you need to know exactly what data to analyze to optimize your process. Click on the Phone Number to see exactly who your agents interacted with. This opens the Contact Details page instantly so you can review their CRM profile. Check the Call Time & Duration to spot trends. Very short calls usually indicate early hang-ups or an issue with your greeting. Review the Actions Triggered column. This confirms if your bot actually fired the correct workflows after the conversation ended. Read the Call Summary to get a fast, concise overview of all the details the agent successfully collected from the prospect. Open the full Call Transcript to read the complete conversation word for word. This is your ultimate tool for compliance checks and deep prompt tuning. Stop guessing what your AI is saying and start optimizing it for absolute peak performance.
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