Quick start
- Navigate to Settings and click on Voice AI Agents.
- Click Create Agent to build a brand new bot, or select an existing one from your Agent List.
- Scroll down the settings and enable the Translation Service toggle.
Follow the detailed steps below to complete the setup.
You just landed a massive, multi-location client that operates globally.
They are paying you a premium retainer, and you set them up with an absolute masterpiece of an inbound Voice AI agent. The phones are ringing, and the leads are pouring in.
But there is a massive operational blind spot. Half of their prospects are speaking Spanish, French, or German to the bot.
The bot handles the call perfectly in their native tongue, but when your English-speaking sales team checks the CRM, they are staring at transcripts and summaries they simply cannot read.
Your closers are wasting hours copy-pasting text into Google Translate just to figure out what the prospect actually wants.
By the time they translate the notes, the lead has already cooled off.
HighLevel’s Voice AI Translation Service completely eliminates this bottleneck. It automatically translates every single call transcript and summary into your team’s native language the exact second the call ends. Let’s break down those language barriers.
Part 1: Activate the Translation Engine
Ready to streamline this? Here is exactly how to do it in 60 seconds:
- Navigate to Settings and click on Voice AI Agents.
- Click Create Agent to build a brand new bot, or select an existing one from your Agent List.
- Scroll down the settings and enable the Translation Service toggle.
- Select your preferred translation language from the dropdown menu. This is the language your internal team actually reads.
- Click Save to lock in your agent’s new bilingual brain.
Part 2: Access Your Translated Intelligence
Once the engine is on, you never have to leave the CRM to understand your global customers.
- Once a call is completed, the translated versions of your transcripts and summaries become available instantly.
- Navigate to your Dashboard and Logs (you can find this on the homepage of your Voice AI agents or inside the individual AI settings).
- Open a log to view the concise translated Summary and read the complete translated Transcript. No external translation tools required.
Part 3: Power Your Post-Call Automations
When translation is enabled, HighLevel surfaces these translated artifacts across your entire operational pipeline.
- Check your Post-call notifications. You will now receive an immediate alert containing the translated summary and transcript so your team can act fast.
- Look at your contact records. The translated summary is automatically saved to the contact’s Notes after every single call.
- Supercharge your automations. Your post-call workflows can now use both the translated summary and the translated transcript to power follow-ups and internal handoffs in the exact language your closers need.
Stop letting language barriers slow down your sales velocity and automate your translated reporting instantly.
Frequently Asked Questions
How do I activate the Translation Engine?
Ready to streamline this? Here is exactly how to do it in 60 seconds: Navigate to Settings and click on Voice AI Agents. Click Create Agent to build a brand new bot, or select an existing one from your Agent List. Scroll down the settings and enable the Translation Service toggle. Select your preferred translation language from the dropdown menu. This is the language your internal team actually reads. Click Save to lock in your agent’s new bilingual brain.
How do I access my Translated Intelligence?
Once the engine is on, you never have to leave the CRM to understand your global customers. Once a call is completed, the translated versions of your transcripts and summaries become available instantly. Navigate to your Dashboard and Logs (you can find this on the homepage of your Voice AI agents or inside the individual AI settings). Open a log to view the concise translated Summary and read the complete translated Transcript. No external translation tools required.
What should I know about power Your Post-Call Automations?
When translation is enabled, HighLevel surfaces these translated artifacts across your entire operational pipeline. Check your Post-call notifications. You will now receive an immediate alert containing the translated summary and transcript so your team can act fast. Look at your contact records. The translated summary is automatically saved to the contact’s Notes after every single call. Supercharge your automations. Your post-call workflows can now use both the translated summary and the translated transcript to power follow-ups and internal handoffs in the exact language your closers need. Stop letting language barriers slow down your sales velocity and automate your translated reporting instantly.
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