Quick start
- From your sub-account, navigate to AI Agents, select Conversation AI, and click on the Agent List.
- Click the three-dot menu next to the specific bot you want to configure.
- Select Edit to open the bot’s configuration panel.
Follow the detailed steps below to complete the setup.
You finally dialed in your Conversation AI bot. It handles objections, answers FAQs, and books appointments flawlessly via SMS. Then, a hot lead texts a picture of a broken pipe they need fixed immediately, or a screenshot of an error code they want you to solve.
Instead of booking the emergency service call, your bot completely breaks down. It replies with a generic, confused message because it has absolutely no idea how to read an image. The lead gets frustrated, assumes your customer service is incompetent, and texts your competitor. You just lost a massive ticket because your AI went blind.
You cannot scale an agency if your automation breaks the second a customer shares a photo. HighLevel just dropped Conversation AI Image Response. You can now train your bots to actually see, analyze, and reply to images with perfect context directly inside the chat. Let us give your AI the gift of sight.
Part 1: Access Your AI Agent
Ready to streamline this? Here is exactly how to do it in 60 seconds:
- From your sub-account, navigate to AI Agents, select Conversation AI, and click on the Agent List.
- Click the three-dot menu next to the specific bot you want to configure.
- Select Edit to open the bot’s configuration panel.
Part 2: Verify Autopilot Mode
Your bot needs full control to process visual data.
- Ensure your bot is configured to operate in Autopilot Mode.
- Image response capabilities are entirely disabled if your bot is restricted to Suggestive Mode. You must hand over the reins.
Part 3: Enable Image Vision
Let us flip the switch so your bot can actually see what the customer is sending.
- Navigate to your Bot Settings.
- Scroll down to the section titled Also allow this bot to respond to.
- Toggle on the Images option.
- Click Save to lock in your new visual capabilities.
Part 4: Test the Channels
You need to verify the bot understands visual context before you push it live.
- This feature works beautifully across Live Chat, Facebook Messenger, Instagram Direct Messages, WhatsApp, and SMS/MMS.
- Test your bot from a connected channel by sending a supported image file like a JPG, JPEG, or PNG. (Avoid HEIC files, as they can cause preview and processing issues).
- Send multiple images at once to watch the bot analyze them as a single group and reply with one clear, coherent message.
Giving your bots visual context eliminates endless follow-up questions and resolves customer issues at lightning speed.
Frequently Asked Questions
How do I access my AI Agent?
Ready to streamline this? Here is exactly how to do it in 60 seconds: From your sub-account, navigate to AI Agents, select Conversation AI, and click on the Agent List. Click the three-dot menu next to the specific bot you want to configure. Select Edit to open the bot’s configuration panel.
What should I know about verify Autopilot Mode?
Your bot needs full control to process visual data. Ensure your bot is configured to operate in Autopilot Mode. Image response capabilities are entirely disabled if your bot is restricted to Suggestive Mode. You must hand over the reins.
How do I enable Image Vision?
Let us flip the switch so your bot can actually see what the customer is sending. Navigate to your Bot Settings. Scroll down to the section titled Also allow this bot to respond to. Toggle on the Images option. Click Save to lock in your new visual capabilities.
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