Quick start
- Navigate to your Conversations view where your AI-generated messages live.
- Locate the specific message generated by the AI. You will see a small AI icon right below the text bubble.
Follow the detailed steps below to complete the setup.
You deploy a brand new AI booking bot for a high-ticket medspa client. It is supposed to handle FAQs, qualify leads, and book appointments automatically. You go to sleep feeling like an absolute tech genius.
You wake up to an angry text from the client. The bot has been telling prospects that Botox is 90% off and giving out the wrong clinic address. You look at the conversation log in a panic. The bot is hallucinating, but you have no idea why. You try rewriting the prompt blindly, but the bot just makes up a new, weirder answer. You are losing the client’s trust and burning through their expensive leads.
You cannot scale an agency if you have no idea why your AI is saying what it is saying. HighLevel fixes this instantly with AI Response Info. You can now click on any AI message, look directly into the bot’s “brain,” see the exact source it pulled the bad info from, and fix it right there in the conversation view. Let us get your AI under total control.
Part 1: Open the Conversation and Locate the Message
Ready to streamline this? Here is exactly how to do it in 60 seconds:
First, we need to find the exact message where the AI went off-script.
- Navigate to your Conversations view where your AI-generated messages live.
- Locate the specific message generated by the AI. You will see a small AI icon right below the text bubble.
Part 2: Open the AI Response Info Sidebar
Now we look under the hood to see exactly how the bot made its decision.
- Click on that AI icon.
- This instantly opens the AI Response Info sidebar on your screen.
- You now have total transparency. You can see the exact Prompt, Intent, and Sources (like FAQs or website URLs) the bot used to generate that specific answer.
Part 3: Edit and Train on the Fly
Stop guessing how to fix the bot. Make real-time updates without ever leaving the inbox.
- Fix the Response: You can edit the actual Response directly in the sidebar so the AI bot knows exactly how to respond in the future. (Note: Editing this will not change the message that was already sent to the contact).
- Tweak the Prompt: Are the instructions bad? Edit the Prompt directly inside the AI Response Info sidebar.
- Correct the Sources: If the bot pulled from outdated website data or a bad FAQ, you can edit your Sources (Knowledge Chunks & FAQs) right there.
- (Note: To change the Intent of the message, simply navigate to your Conversation AI settings to adjust it).
Editing your AI’s responses in real-time ensures your bots get smarter every single day, keeping your clients thrilled and their calendars full.
Frequently Asked Questions
How do I open the Conversation and Locate the Message?
Ready to streamline this? Here is exactly how to do it in 60 seconds: First, we need to find the exact message where the AI went off-script. Navigate to your Conversations view where your AI-generated messages live. Locate the specific message generated by the AI. You will see a small AI icon right below the text bubble.
How do I open the AI Response Info Sidebar?
Now we look under the hood to see exactly how the bot made its decision. Click on that AI icon. This instantly opens the AI Response Info sidebar on your screen. You now have total transparency. You can see the exact Prompt, Intent, and Sources (like FAQs or website URLs) the bot used to generate that specific answer.
How do I edit and Train on the Fly?
Stop guessing how to fix the bot. Make real-time updates without ever leaving the inbox. Fix the Response: You can edit the actual Response directly in the sidebar so the AI bot knows exactly how to respond in the future. (Note: Editing this will not change the message that was already sent to the contact). Tweak the Prompt: Are the instructions bad? Edit the Prompt directly inside the AI Response Info sidebar. Correct the Sources: If the bot pulled from outdated website data or a bad FAQ, you can edit your Sources (Knowledge Chunks & FAQs) right there. (Note: To change the Intent of the message, simply navigate to your Conversation AI settings to adjust it). Editing your AI’s responses in real-time ensures your bots get smarter every single day, keeping your clients thrilled and their calendars full.