Quick start
- Inside your sub-account, navigate to the specific Agent Details page.
- Scroll down to the bottom until you locate the Call Logs section.
- View all of your logs, which are neatly organized per agent for quick and easy reference.
Follow the detailed steps below to complete the setup.
You just deployed your brand new Voice AI agent for a high-paying client.
You turn on the ad campaign, and by the end of the weekend, the dashboard shows the bot successfully handled 50 inbound calls. You feel like an absolute genius of automation.
Then you check the pipeline on Monday morning.
Zero new appointments booked.
What exactly happened on those 50 calls? Did the bot hallucinate? Did the leads hang up immediately? Did the AI forget to ask for their contact info?
Flying blind with AI is a massive operational risk.
You cannot fix a leak in your funnel if you cannot see it, and leaving your client’s reputation up to a black box will destroy your retention. HighLevel solves this completely with Voice AI Call Logs.
This feature gives you an instant x-ray into every single conversation so you can audit performance, track interactions, and optimize your processes. Let’s look under the hood.
Part 1: Locate the Game Tape
You need complete transparency into your customer interactions. Ready to streamline this? Here is exactly how to do it in 60 seconds:
- Inside your sub-account, navigate to the specific Agent Details page.
- Scroll down to the bottom until you locate the Call Logs section.
- View all of your logs, which are neatly organized per agent for quick and easy reference.
Part 2: Audit the Interactions
Now that you have the data in front of you, you need to know exactly what to look for to optimize your AI’s performance.
- Click on the Phone Number to see exactly who your agents interacted with. This opens the Contact Details page instantly so you can review the lead’s profile.
- Check the Call Time & Duration to spot trends. Very short durations usually indicate early hang-ups or an issue with your initial greeting.
- Review the Actions Triggered column. This confirms if your bot actually fired the correct workflows and automations during or after the call.
- Read the Call Summary to get a fast, concise overview of all the critical details the agent successfully collected.
- Open the full Call Transcript to read the complete conversation word for word. This is your ultimate tool for compliance checks and deep prompt tuning.
Stop guessing what your AI is saying behind your back. Use your call logs to gain total transparency and optimize your agent for peak performance.
Frequently Asked Questions
What should I know about locate the Game Tape?
You need complete transparency into your customer interactions. Ready to streamline this? Here is exactly how to do it in 60 seconds: Inside your sub-account, navigate to the specific Agent Details page. Scroll down to the bottom until you locate the Call Logs section. View all of your logs, which are neatly organized per agent for quick and easy reference.
What should I know about audit the Interactions?
Now that you have the data in front of you, you need to know exactly what to look for to optimize your AI’s performance. Click on the Phone Number to see exactly who your agents interacted with. This opens the Contact Details page instantly so you can review the lead’s profile. Check the Call Time & Duration to spot trends. Very short durations usually indicate early hang-ups or an issue with your initial greeting. Review the Actions Triggered column. This confirms if your bot actually fired the correct workflows and automations during or after the call. Read the Call Summary to get a fast, concise overview of all the critical details the agent successfully collected. Open the full Call Transcript to read the complete conversation word for word. This is your ultimate tool for compliance checks and deep prompt tuning. Stop guessing what your AI is saying behind your back. Use your call logs to gain total transparency and optimize your agent for peak performance.
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