How to Make WhatsApp Voice Calls In HighLevel

You have a red-hot lead chatting with your agency on WhatsApp. They are asking buying questions. They want to pull out their credit card, but they just need one quick technical explanation before they commit to a high-ticket retainer.

You reply and tell them, “Let’s jump on a quick call! What is your phone number?” Suddenly, the chat goes completely silent. You just introduced a massive point of friction. You forced them to switch apps, answer an unknown number, and break the seamless flow of the conversation. The lead gets distracted, and the deal goes completely cold.

You should never make a customer work hard to give you money. HighLevel just fixed this massive conversion leak with WhatsApp Voice Calling. You can now transition directly from a text thread to a live voice call right inside the HighLevel web app. No channel switching. Let us lock in this feature so your sales team can strike while the iron is hot.

Part 1: Verify Your Eligibility

Ready to streamline this? Here is exactly how to do it in 60 seconds:

1. Ensure your WhatsApp phone number is fully connected and your WhatsApp Business Account messaging limit is at the 2,000 tier or higher.
2. Confirm your number is not using WhatsApp Coexistence.
3. Note: WhatsApp Voice Calling is currently in closed beta and must be configured and used via the HighLevel web app.

Part 2: Enable WhatsApp Calling

Let us turn your chat thread into a live phone line.

1. Go to Settings in your sub-account.
2. Select WhatsApp from the left-hand menu.
3. Open the Calling tab.
4. Select the specific WhatsApp phone number you want to configure.

Part 3: Configure Call Settings

Give your customers the ultimate communication experience.

1. Toggle on Allow calls to activate both inbound and outbound voice functionality.
2. Configure Callback on missed calls to allow customers to easily request a return call if they fail to reach you.
3. Enable Call buttons so the physical call option appears directly inside the customer’s conversation view.

Part 4: Set Your Availability

You need boundaries so your phone is not ringing at midnight.

1. Set your Available hours to dictate exactly when your team can receive live calls.
2. Set any Temporarily unavailable hours if your team steps away or needs a break.
3. Click Save to push your new WhatsApp voice engine live.

Keeping your leads inside one continuous communication channel drastically reduces drop-off and accelerates your sales cycle.

Frequently Asked Questions

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