Quick start
- Navigate to AI Agents, select Conversation AI, and open your Agents list.
- Create a new bot or click to open an existing bot. This feature works perfectly across Form-Based, Prompt-Based, and Flow-Based bots.
Follow the detailed steps below to complete the setup.
You finally launch a highly trained AI booking bot. It knows everything about your client’s business. You flip the switch to Auto-Pilot, and a hot lead sends a quick text asking, “What are your hours today?”
Instead of a quick, direct answer, your bot fires back a massive, 300-word essay detailing the company history, a full breakdown of the service menu, and a three-part conclusion. The lead is completely overwhelmed by the massive wall of text and immediately ghosts the conversation. You just lost a booked appointment because your bot did not know how to read the room.
You cannot scale an agency if your AI sounds like a rambling encyclopedia on SMS or gives unhelpful one-word answers on web chat. HighLevel just fixed this with Response Style Settings in Conversation AI. You can now dial in the exact length and verbosity of your bot’s replies with a single click. Let us get your bot speaking the right language for the right channel.
Part 1: Access Your AI Agent
Ready to streamline this? Here is exactly how to do it in 60 seconds:
- Navigate to AI Agents, select Conversation AI, and open your Agents list.
- Create a new bot or click to open an existing bot. This feature works perfectly across Form-Based, Prompt-Based, and Flow-Based bots.
Part 2: Enable Response Controls
Stop rewriting your custom prompts just to get shorter answers.
- Inside the bot configuration, scroll down to the Response Settings section.
- Toggle the switch to ON/Enable for Response Settings.
Part 3: Choose Your Verbosity Level
Match the length of the reply to the specific channel your bot is governing.
- Select Concise (~30 words) if your bot operates on SMS. This delivers quick acknowledgments and direct answers without annoying the lead.
- Select Balanced (~80 words) for general conversations, qualifying questions, and basic support.
- Select Detailed (~200 words) if your bot handles complex web chat troubleshooting, FAQs, or step-by-step onboarding instructions.
- If you have custom word-count rules written into your bot’s global prompt, delete them. The native setting will handle the length automatically.
- Click Save to apply the changes instantly.
Controlling your bot’s response length guarantees your automated conversations feel perfectly natural across every single channel.
Frequently Asked Questions
How do I access my AI Agent?
Ready to streamline this? Here is exactly how to do it in 60 seconds: Navigate to AI Agents, select Conversation AI, and open your Agents list. Create a new bot or click to open an existing bot. This feature works perfectly across Form-Based, Prompt-Based, and Flow-Based bots.
How do I enable Response Controls?
Stop rewriting your custom prompts just to get shorter answers. Inside the bot configuration, scroll down to the Response Settings section. Toggle the switch to ON/Enable for Response Settings.
How do I choose my Verbosity Level?
Match the length of the reply to the specific channel your bot is governing. Select Concise (~30 words) if your bot operates on SMS. This delivers quick acknowledgments and direct answers without annoying the lead. Select Balanced (~80 words) for general conversations, qualifying questions, and basic support. Select Detailed (~200 words) if your bot handles complex web chat troubleshooting, FAQs, or step-by-step onboarding instructions. If you have custom word-count rules written into your bot’s global prompt, delete them. The native setting will handle the length automatically. Click Save to apply the changes instantly. Controlling your bot’s response length guarantees your automated conversations feel perfectly natural across every single channel.
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