Quick start
- Open AI Agents from the left sidebar and click on Voice AI in the top navigation ribbon.
- Select Agent List and click edit on the specific agent you want to test.
- Look at the right side of your screen for the Test Your Agent panel.
Follow the detailed steps below to complete the setup.
You just spent three hours building the ultimate Voice AI agent. You dialed in the prompt, connected the knowledge base, and wired up the post-call workflows.
You feel like an absolute genius. You immediately push it live, routing all your agency’s inbound traffic directly to the bot so you can step away from the phone.
Then, your biggest lead of the month calls in. They ask a basic question about your pricing. The bot completely hallucinates, gives them a wildly inaccurate answer, and abruptly hangs up on them. You didn’t just lose a deal; you actively destroyed your agency’s reputation because you let an untested robot talk to your best leads.
Launching an AI agent without running a live simulation is operational suicide. HighLevel gives you the exact tools to pressure-test your Voice AI via a direct Phone Call or an instant browser-based Web Call before it ever talks to a real human. Let’s bulletproof your digital receptionist.
Part 1: The Instant Browser Simulation (Web Call)
You do not even need to buy a phone number to start testing. The Web Call lets you talk to your bot directly through your browser so you can rapidly refine your prompts.
Ready to streamline this? Here is exactly how to do it in 60 seconds:
- Open AI Agents from the left sidebar and click on Voice AI in the top navigation ribbon.
- Select Agent List and click edit on the specific agent you want to test.
- Look at the right side of your screen for the Test Your Agent panel.
- Click on Web Call, choose your Scenario (Inbound or Outbound), and hit Start Web Call.
- Allow microphone access when your browser prompts you.
- Speak directly with your agent. You can even watch the Live Transcript panel update in real-time as you talk, allowing you to instantly spot where the bot’s logic breaks down.
Part 2: The Real-World Telephony Test (Phone Call)
Once the logic is dialed in on the browser, you need to test the actual telephony path to ensure the call quality is perfect.
- Stay inside the Test Your Agent panel on the right side of your screen.
- Click on Phone Call and select your Scenario. (Note: Outbound is only available if your sub-account is approved for outbound calling and compliance).
- Click Select Caller ID to choose the exact number the agent will use to call you.
- Enter your personal cell phone number in the Enter Your Phone Number field.
- Click Call me. Answer your phone and interact with your agent exactly how a real lead would.
Part 3: Review the Game Tape (History & Logs)
You cannot improve what you do not measure. After every test call, you need to review the logs to tune the agent’s brain. The best part? These test calls are automatically excluded from your main Dashboard Analytics, keeping your production data totally clean.
- Open the Test Your Agent panel and click on the Call History dropdown.
- Alternatively, navigate to Voice AI, open Dashboards & Logs, and filter the Call Type to Test.
- Review the Call Status, read the full Transcript, and listen to the Recording playback to evaluate the pacing and tone.
- Check the auto-generated Call Summary to ensure the bot is actually achieving your intended outcome.
Stop letting untested bots ruin your inbound leads. Run the simulations, dial in the prompts, and launch your Voice AI with absolute confidence.
Frequently Asked Questions
What should I know about the Instant Browser Simulation (Web Call)?
You do not even need to buy a phone number to start testing. The Web Call lets you talk to your bot directly through your browser so you can rapidly refine your prompts. Ready to streamline this? Here is exactly how to do it in 60 seconds: Open AI Agents from the left sidebar and click on Voice AI in the top navigation ribbon. Select Agent List and click edit on the specific agent you want to test. Look at the right side of your screen for the Test Your Agent panel. Click on Web Call, choose your Scenario (Inbound or Outbound), and hit Start Web Call. Allow microphone access when your browser prompts you. Speak directly with your agent. You can even watch the Live Transcript panel update in real-time as you talk, allowing you to instantly spot where the bot’s logic breaks down.
What should I know about the Real-World Telephony Test (Phone Call)?
Once the logic is dialed in on the browser, you need to test the actual telephony path to ensure the call quality is perfect. Stay inside the Test Your Agent panel on the right side of your screen. Click on Phone Call and select your Scenario. (Note: Outbound is only available if your sub-account is approved for outbound calling and compliance). Click Select Caller ID to choose the exact number the agent will use to call you. Enter your personal cell phone number in the Enter Your Phone Number field. Click Call me. Answer your phone and interact with your agent exactly how a real lead would.
How do I review the Game Tape (History & Logs)?
You cannot improve what you do not measure. After every test call, you need to review the logs to tune the agent’s brain. The best part? These test calls are automatically excluded from your main Dashboard Analytics, keeping your production data totally clean. Open the Test Your Agent panel and click on the Call History dropdown. Alternatively, navigate to Voice AI, open Dashboards & Logs, and filter the Call Type to Test. Review the Call Status, read the full Transcript, and listen to the Recording playback to evaluate the pacing and tone. Check the auto-generated Call Summary to ensure the bot is actually achieving your intended outcome. Stop letting untested bots ruin your inbound leads. Run the simulations, dial in the prompts, and launch your Voice AI with absolute confidence.
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