Quick start
- Your WhatsApp phone number must currently be in a connected state inside HighLevel.
- Your WhatsApp Business Account messaging limit must be at the 2,000 tier or higher.
- You cannot be using WhatsApp Coexistence (this must be fully native to HighLevel).
Follow the detailed steps below to complete the setup.
You just generated an incredibly high-intent lead for your client’s high-ticket offer. The prospect reaches out on WhatsApp and starts asking highly specific, complex questions. Your client’s sales rep realizes texting back and forth is taking way too long, so they type, “Can I just call you real quick?”
The lead says yes and types out their phone number. The rep closes WhatsApp, opens their phone dialer, manually types in the digits, and hits call. It goes straight to voicemail. The prospect got distracted in those ten seconds, the momentum is completely dead, and the deal goes cold.
Asking a prospect to switch communication channels right at the peak of their buying interest is a massive conversion killer. HighLevel just eliminated this friction entirely with WhatsApp Voice Calling. Now, your team can seamlessly escalate a chat into a live voice call directly inside the exact same conversation thread. No app switching, no manual dialing, and no lost deals. Let’s get your team dialed in.
Part 1: Clear the Prerequisites
Before you can flip the switch, you need to ensure your account meets the eligibility requirements for this closed beta feature.
- Your WhatsApp phone number must currently be in a connected state inside HighLevel.
- Your WhatsApp Business Account messaging limit must be at the 2,000 tier or higher.
- You cannot be using WhatsApp Coexistence (this must be fully native to HighLevel).
- You must configure and use the calling feature directly from the HighLevel web app.
Part 2: Activate the Calling Engine
Ready to streamline this? Here is exactly how to do it in 60 seconds:
- Navigate to your sub-account Settings.
- Select WhatsApp from the left-hand menu.
- Open the Calling tab at the top of your screen.
- Select the specific WhatsApp phone number you want to configure.
- Toggle on Allow calls to activate the core feature.
- Enable Callback on missed calls so prospects can easily request a return call if you miss them.
- Enable Call buttons to ensure the phone icon actually appears inside the conversation view for your customers.
- Set your Available hours and any Temporarily unavailable hours so your phone isn’t ringing in the middle of the night.
- Click Save to lock in your changes.
Stop losing your best leads to clunky channel switching and keep every conversation perfectly centralized.
Frequently Asked Questions
What should I know about clear the Prerequisites?
Before you can flip the switch, you need to ensure your account meets the eligibility requirements for this closed beta feature. Your WhatsApp phone number must currently be in a connected state inside HighLevel. Your WhatsApp Business Account messaging limit must be at the 2,000 tier or higher. You cannot be using WhatsApp Coexistence (this must be fully native to HighLevel). You must configure and use the calling feature directly from the HighLevel web app.
How do I activate the Calling Engine?
Ready to streamline this? Here is exactly how to do it in 60 seconds: Navigate to your sub-account Settings. Select WhatsApp from the left-hand menu. Open the Calling tab at the top of your screen. Select the specific WhatsApp phone number you want to configure. Toggle on Allow calls to activate the core feature. Enable Callback on missed calls so prospects can easily request a return call if you miss them. Enable Call buttons to ensure the phone icon actually appears inside the conversation view for your customers. Set your Available hours and any Temporarily unavailable hours so your phone isn’t ringing in the middle of the night. Click Save to lock in your changes. Stop losing your best leads to clunky channel switching and keep every conversation perfectly centralized.
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