Quick start
- Go to your Agency View inside HighLevel.
- Open Labs and turn on Voice AI Performance Reports.
Follow the detailed steps below to complete the setup.
You set up a brilliant Voice AI agent to handle your after-hours calls. You assume it is absolutely crushing it. Weeks go by, and a high-ticket client asks for a performance update. You completely scramble. You spend hours digging through dashboards, manually listening to call recordings, and tallying up successful appointments just to prove your system works.
Worse, while you were digging through the data, you discovered the bot fumbled three calls from angry leads. You had absolutely no idea. You were flying blind because you were not constantly staring at the analytics dashboard. Your client retention is hanging by a thread because you lacked visibility.
You should never have to manually babysit your bots. HighLevel just dropped Voice AI Performance Reports to solve this permanently. You can now get automated email summaries detailing exactly how your AI is performing, what the caller sentiment is, and which specific calls need human review. Let us get your reporting on autopilot.
Part 1: Enable the Labs Feature
Ready to streamline this? Here is exactly how to do it in 60 seconds:
- Go to your Agency View inside HighLevel.
- Open Labs and turn on Voice AI Performance Reports.
Part 2: Access Your Agent Settings
You need to configure these reports for each individual bot so your data stays organized.
- Open the specific sub-account where your Voice AI agent is configured.
- Navigate to Voice AI.
- Open the exact Voice AI agent you want to track and select Performance Report Settings.
Part 3: Set Your Cadence and Recipients
Put the right data in front of the right people at the right time.
- Choose your report frequency. You can select Weekly for high-volume agents, or Fortnightly and Monthly for stable, lower-volume bots.
- Choose exactly who should receive the report. You can select All Admins of the location, All Users of the location, or specific users.
- Add Custom email addresses if you want to send these reports directly to external clients or stakeholders who do not have HighLevel access.
- Click Save to lock in your settings.
Your first automated report will arrive at the start of the next period. It will highlight key metrics, track positive and negative caller sentiment, and provide deep links to flagged anomalies so your team can jump in and rescue a bad call instantly.
Stop digging through endless logs and let your AI automatically report its own success to your entire team.
Frequently Asked Questions
How do I enable the Labs Feature?
Ready to streamline this? Here is exactly how to do it in 60 seconds: Go to your Agency View inside HighLevel. Open Labs and turn on Voice AI Performance Reports.
How do I access my Agent Settings?
You need to configure these reports for each individual bot so your data stays organized. Open the specific sub-account where your Voice AI agent is configured. Navigate to Voice AI. Open the exact Voice AI agent you want to track and select Performance Report Settings.
What should I know about set Your Cadence and Recipients?
Put the right data in front of the right people at the right time. Choose your report frequency. You can select Weekly for high-volume agents, or Fortnightly and Monthly for stable, lower-volume bots. Choose exactly who should receive the report. You can select All Admins of the location, All Users of the location, or specific users. Add Custom email addresses if you want to send these reports directly to external clients or stakeholders who do not have HighLevel access. Click Save to lock in your settings. Your first automated report will arrive at the start of the next period. It will highlight key metrics, track positive and negative caller sentiment, and provide deep links to flagged anomalies so your team can jump in and rescue a bad call instantly. Stop digging through endless logs and let your AI automatically report its own success to your entire team.
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