Quick start
- Go to AI Agents, select Voice AI, and open your active Voice AI agent.
- Navigate to Agent Goals and open the Prompt editor.
Follow the detailed steps below to complete the setup.
You finally launched your inbound Voice AI agent. It is supposed to book appointments and handle objections while you sleep. But during a live test call, the bot completely fumbles the script. It sounds confusing, robotic, and weirdly aggressive when a prospect asks a simple question.
You open the master prompt. It is a massive wall of text. You try to tweak just one tiny sentence to make the bot sound friendlier. You hit save. Suddenly, the entire logic breaks. The bot forgets how to transfer a call and starts repeating itself on an endless loop. You just spent three hours unraveling a prompt you broke in three seconds.
You should not have to be a prompt engineering wizard to fix a simple greeting. HighLevel just dropped Edit Prompts with AI. You can now highlight specific sections of your Voice AI prompt and let the system instantly rewrite, soften, or clarify the instructions without destroying your core logic. Let us get your bots sounding perfectly human.
Part 1: Access the Prompt Editor
Ready to streamline this? Here is exactly how to do it in 60 seconds:
- Go to AI Agents, select Voice AI, and open your active Voice AI agent.
- Navigate to Agent Goals and open the Prompt editor.
Part 2: Highlight and Command
Stop rewriting massive blocks of text from scratch. Focus only on what is broken.
- Highlight the exact part of the prompt you want to improve.
- Click Edit with AI.
- Enter a short, specific instruction. Tell it to “Make this clearer,” “Soften the tone,” or “Simplify this section.”
- If you are using a Chrome browser, you can click the microphone icon and speak your instructions directly instead of typing them out.
- Click the send icon to generate the update.
Part 3: Review and Deploy
You always retain ultimate control over your automation logic.
- Review the generated changes carefully. The system will clearly highlight exactly what was added and removed.
- Check your custom variables and tool triggers to ensure the new text did not alter your core routing instructions.
- Click Accept changes to apply the update immediately.
- Click Discard to revert to the original text, or type a new instruction to refine the output again until it is perfect.
Refining your prompts section by section keeps your automation bulletproof and your callers incredibly happy.
Frequently Asked Questions
How do I access the Prompt Editor?
Ready to streamline this? Here is exactly how to do it in 60 seconds: Go to AI Agents, select Voice AI, and open your active Voice AI agent. Navigate to Agent Goals and open the Prompt editor.
What should I know about highlight and Command?
Stop rewriting massive blocks of text from scratch. Focus only on what is broken. Highlight the exact part of the prompt you want to improve. Click Edit with AI. Enter a short, specific instruction. Tell it to “Make this clearer,” “Soften the tone,” or “Simplify this section.” If you are using a Chrome browser, you can click the microphone icon and speak your instructions directly instead of typing them out. Click the send icon to generate the update.
How do I review and Deploy?
You always retain ultimate control over your automation logic. Review the generated changes carefully. The system will clearly highlight exactly what was added and removed. Check your custom variables and tool triggers to ensure the new text did not alter your core routing instructions. Click Accept changes to apply the update immediately. Click Discard to revert to the original text, or type a new instruction to refine the output again until it is perfect. Refining your prompts section by section keeps your automation bulletproof and your callers incredibly happy.
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