Quick start
- Navigate to AI Employee inside HighLevel and click on Voice AI.
- Open the specific Voice AI agent you want to validate.
- Locate the testing area for the agent. Instead of selecting the traditional Phone Call option, select Web Call. You do not need to enter or purchase a phone number.
Follow the detailed steps below to complete the setup.
You just spent two hours engineering the perfect prompt for your new inbound booking bot. You are finally ready to hear how it sounds. So, you go buy a brand new phone number. You assign it to the sub-account. You configure the inbound routing. You pull out your cell phone and dial the number. The bot answers, and the greeting is completely broken.
You tweak the prompt, save it, and call yourself again. You are wasting profitable hours and actual telecom budget just to test a few sentences. Buying and provisioning live phone numbers just to run basic prompt validation is a massive operational bottleneck. Your testing process should not cost you money.
You should not need a live phone line just to hear your bot speak. HighLevel just released Web Call Testing for Voice AI Agents. You can now test your automated agents directly in your browser using your computer’s microphone. No phone numbers. No telecom fees. Let us validate your bots at lightning speed.
Part 1: Launch the Browser Test
Ready to streamline this? Here is exactly how to do it in 60 seconds:
- Navigate to AI Employee inside HighLevel and click on Voice AI.
- Open the specific Voice AI agent you want to validate.
- Locate the testing area for the agent. Instead of selecting the traditional Phone Call option, select Web Call. You do not need to enter or purchase a phone number.
Part 2: Speak and Validate
Stop guessing how your prompt sounds and start having a real conversation.
- Click to start the test and click Allow when your browser asks for microphone permissions.
- Start speaking directly to your Voice AI agent. Test your specific prompts, objection handling, and overall conversational flow.
- Note that Web Call handles almost every testing scenario perfectly, but call transfers are not supported in the browser. You will still need to run a live phone test for final transfer validation before pushing the campaign to the public.
Part 3: Review the Tape
Testing is only valuable if you can review the data and make immediate improvements.
- Hang up the web call and navigate to Voice AI, then Dashboard Logs.
- Use the Call Type filter to isolate your Test Calls.
- Open the log entry to review the full recording and transcript.
- Your test calls are safely excluded from your dashboard analytics, ensuring your real performance metrics stay perfectly clean.
Stop paying for burner phone numbers and start iterating on your Voice AI instantly from your browser.
Frequently Asked Questions
How do I launch the Browser Test?
Ready to streamline this? Here is exactly how to do it in 60 seconds: Navigate to AI Employee inside HighLevel and click on Voice AI. Open the specific Voice AI agent you want to validate. Locate the testing area for the agent. Instead of selecting the traditional Phone Call option, select Web Call. You do not need to enter or purchase a phone number.
What should I know about speak and Validate?
Stop guessing how your prompt sounds and start having a real conversation. Click to start the test and click Allow when your browser asks for microphone permissions. Start speaking directly to your Voice AI agent. Test your specific prompts, objection handling, and overall conversational flow. Note that Web Call handles almost every testing scenario perfectly, but call transfers are not supported in the browser. You will still need to run a live phone test for final transfer validation before pushing the campaign to the public.
How do I review the Tape?
Testing is only valuable if you can review the data and make immediate improvements. Hang up the web call and navigate to Voice AI, then Dashboard Logs. Use the Call Type filter to isolate your Test Calls. Open the log entry to review the full recording and transcript. Your test calls are safely excluded from your dashboard analytics, ensuring your real performance metrics stay perfectly clean. Stop paying for burner phone numbers and start iterating on your Voice AI instantly from your browser.
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