Quick start
- Open any page in HighLevel where you are experiencing the issue.
- Click the Help & Support icon in the top-right corner of your screen.
- Select Raise Ticket to begin the support flow.
Follow the detailed steps below to complete the setup.
Picture this. You are in the zone. You are building out a massive workflow for a high-paying client. Suddenly, a trigger stops firing. You submit a quick support ticket and move on to your next task.
The next day, you get a reply. Support needs a screenshot. You grab a quick snip and send it over. Another 24 hours pass. Now they need a full-screen screenshot to see the URL and the entire page context. What should have been a five-minute fix turns into a three-day frustrating delay. Meanwhile, your client is wondering why their campaign is stalled.
Those back-and-forth support emails are brutal for agency momentum. But those days are officially over. HighLevel just rolled out an automatic full-screen capture feature for bug reporting. It gives the support team exactly what they need instantly. Here is the ultimate fix to get your issues solved fast.
Ready to streamline this? Here is exactly how to do it in 60 seconds:
Part 1: Start the Ticket
The first phase is getting your request into the system from the exact page where the issue happened.
- Open any page in HighLevel where you are experiencing the issue.
- Click the Help & Support icon in the top-right corner of your screen.
- Select Raise Ticket to begin the support flow.
Part 2: Route Your Request
HighLevel needs to know exactly which department can help you fastest.
- Select Technical Support from the initial options.
- Choose the relevant scope when prompted, such as Within a Sub-Location.
- Select the specific product area related to your issue, like Calendars, Automation, or Conversations.
Part 3: Trigger the Auto-Capture
This is where the magic happens to eliminate those endless support follow-ups.
- Reach the issue submission form and click Click to upload.
- Allow the browser permission prompt if this is your first time using the feature.
- Watch as a high-resolution image of your entire screen is captured instantly in the background.
- Verify the confirmation indicator shows the file was added successfully to your form.
Frequently Asked Questions
What should I know about start the Ticket?
The first phase is getting your request into the system from the exact page where the issue happened. Open any page in HighLevel where you are experiencing the issue. Click the Help & Support icon in the top-right corner of your screen. Select Raise Ticket to begin the support flow.
What should I know about route Your Request?
HighLevel needs to know exactly which department can help you fastest. Select Technical Support from the initial options. Choose the relevant scope when prompted, such as Within a Sub-Location. Select the specific product area related to your issue, like Calendars, Automation, or Conversations.
What should I know about trigger the Auto-Capture?
This is where the magic happens to eliminate those endless support follow-ups. Reach the issue submission form and click Click to upload. Allow the browser permission prompt if this is your first time using the feature. Watch as a high-resolution image of your entire screen is captured instantly in the background. Verify the confirmation indicator shows the file was added successfully to your form.
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