How to Create and Use Voice AI Cloning in HighLevel

You finally launch a Voice AI agent to handle your inbound calls. It is incredibly smart. It handles objections, answers FAQs, and books appointments flawlessly. You are ready to sit back and watch the calendar fill up. But there is a massive problem.

It sounds like a generic robot. Your prospects hear that canned, stock catalog voice and instantly put their guard down. They feel like they are talking to a machine, not a premium agency. You lose the human connection, and worse, you lose trust. A cold, robotic voice kills high-ticket sales faster than a bad offer.

You cannot scale an agency if your first point of contact sounds like a tin can. HighLevel just launched Voice AI Voice Cloning. You can now upload a short audio clip of yourself, your top sales rep, or your founder, and the AI will clone that exact voice for your automated agents. Let us get your bots sounding perfectly human.

Ready to streamline this? Here is exactly how to do it in 60 seconds:

Part 1: Access Your Voice AI Agent

Note: Voice Cloning is currently rolling out in Labs. If you do not see it, ask your admin to enable it by navigating to Agency Settings > Labs.

1. Open your target sub-account.
2. Navigate to AI Agents, select Voice AI, and open your Agent List.
3. Open an existing agent or create a brand new Voice AI Agent.

Part 2: Initiate the Cloning Process

Stop settling for stock voices. Let us build your custom profile.

1. Click on the agent’s current voice profile to open the Voice Selection menu.
2. Navigate over to the My Voices tab.
3. Click Add Custom Voice and select Clone from the dropdown menu. (Choosing Import uses the old flow, so ensure you click Clone).

Part 3: Upload or Record Your Sample

Give the AI a clean sample to work its magic.

1. Inside the Clone Voice modal, enter a clear Voice Name (like “Founder Voice” or “Front Desk – Sarah”).
2. Select your Target Voice Provider. You can choose between ElevenLabs or Cartesia.
3. Add your Source Audio Sample. You can either upload a supported audio file (like an .mp3 or .wav under 10 MB) or select your microphone and hit Record right in your browser. Pro Tip: Ensure your audio has zero background noise, no echo, and only one speaker for a flawless clone.
4. Check the Rights and Consent Confirmation box to verify you have legal permission to clone and use this speaker’s voice.
5. Click Save.

Part 4: Process, Preview, and Deploy

1. Your new clone will appear under My Voices > Cloned Voices in a processing state. Wait a few moments for the system to build your digital twin.
2. Once the clone is ready, click Play to preview the audio sample.
3. Select your new cloned voice and save your Voice Selection.
4. Click Save on the Voice AI Agent.
5. Use the Test Your Agent panel to launch a test call and hear your fully branded, human-sounding AI in action!

Deploying a custom-cloned voice guarantees your automated calls feel warm, authentic, and perfectly aligned with your brand identity.

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