How to Forward Calls to HighLevel

You have spent years building your agency brand around one specific phone number. It is printed on thousands of business cards, plastered across your website, and etched into every local directory. You finally decide to upgrade your tech stack and plug into HighLevel’s incredible Voice AI to handle your inbound call volume.

But then panic sets in. You realize the AI only works directly with your new HighLevel phone number. You think you have to choose between keeping the number your clients actually know or starting from scratch with brand new digits just to use the automations. You imagine losing dozens of valuable referrals because your old legacy number goes straight to a dead tone.

You cannot scale an agency if you have to rip and replace your entire brand identity just to upgrade your software. Call Forwarding to your HighLevel phone number is the ultimate fix. You can keep your existing number visible everywhere it currently lives, but seamlessly route every single inbound call directly into HighLevel’s Voice AI system. Let us get your lines connected so you get the best of both worlds.

Part 1: Verizon, Xfinity, and Spectrum Mobile

Ready to streamline this? Here is exactly how to do it in 60 seconds:

If you use Verizon Wireless, Xfinity Mobile, or Spectrum Mobile, the setup codes are identical.

1. To forward ALL CALLS: Dial *72 followed by your HighLevel phone number (e.g., *72 555-555-5555).
2. To forward MISSED CALLS only (unanswered or busy signals): Dial *71 followed by your HighLevel phone number.
3. Press Call on your dialer and wait for a confirmation tone or message.
4. To deactivate call forwarding at any time, simply dial *73.

Part 2: AT&T (Mobile & Business)

AT&T handles their mobile and business landlines slightly differently.

For AT&T Mobile:

1. Dial *21 followed by your HighLevel phone number.
2. Press Call or Send and wait for the confirmation tone.
3. To deactivate mobile forwarding, dial #21#.

For AT&T Business (Landline):

1. Dial *72 on your landline phone and listen for the dial tone.
2. Enter your HighLevel phone number.
3. Wait for the confirmation tone. The system will then automatically place a call to your HighLevel number. If the HighLevel side answers the call, the feature is successfully activated.
4. To deactivate business forwarding, dial *73.

Part 3: T-Mobile

T-Mobile uses a slightly longer dial code structure for routing.

1. To forward ALL CALLS: Dial 21*1 + your HighLevel phone number + # (e.g., 21*1555-555-5555#).
2. To forward MISSED CALLS only: Dial 61*1 + your HighLevel phone number + #.
3. Press Call.
4. To deactivate these specific forwarding rules, dial ##21# or ##61#, respectively.

Part 4: Default Codes for Other Carriers

If your specific carrier is not listed above, try these standard default codes before reaching out to their support team.

1. To forward ALL CALLS: Dial *72, listen for the dial tone, enter your HighLevel phone number, and wait for the confirmation tone. (Deactivate by dialing *73).
2. To forward MISSED CALLS only: Dial *92, listen for the dial tone, enter your HighLevel phone number, and wait for the confirmation tone. (Deactivate by dialing *93).

Forwarding your personal or business calls ensures you get all the power of Voice AI call handling and tracking without sacrificing an ounce of your established brand equity.

Frequently Asked Questions

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