Quick start
- From your main dashboard, navigate to Settings in the bottom left corner.
- Click on Phone Numbers to view your list of active lines.
- Find the specific phone number you want to configure, click the three dots next to it, and select Edit Configuration.
Follow the detailed steps below to complete the setup.
You just launched a massive inbound campaign for a local service client. The phones are ringing off the hook. You look at your dashboard and see fifty calls marked as “Completed.” You are high-fiving your team and celebrating a massive win.
Then the client calls you, completely furious. They have not booked a single job. You dig into the call logs and realize the horrifying truth. Your client’s sales reps never actually picked up the phone. The calls went straight to voicemail, but your telecom provider marked them as “Completed” anyway. You are optimizing campaigns and triggering automations based on phantom phone calls.
You cannot scale an agency if your reporting is based on fake data. HighLevel fixes this instantly with the Call Connect feature. You can force the system to require a real human to press a button before a call is officially tracked as answered. Let us clean up your reporting and get your automations firing perfectly.
Ready to streamline this? Here is exactly how to do it in 60 seconds:
Part 1: Access Your Phone Number Settings
First, we need to locate the specific inbound line you want to be bulletproof.
- From your main dashboard, navigate to Settings in the bottom left corner.
- Click on Phone Numbers to view your list of active lines.
- Find the specific phone number you want to configure, click the three dots next to it, and select Edit Configuration.
Part 2: Enable Call Connect and the Whisper Message
Now we force the system to verify a real human is on the line.
- Inside the configuration menu, toggle on Call Connect. This is the core engine that stops voicemails from being counted as real conversations.
- Right below it, toggle on Play Whisper Message.
- Customize the whisper message to clearly instruct your user on what to do when they pick up (e.g., “You have a new lead. Press any key to connect.”).
- Click Save to apply the changes.
Forcing your agents to press a key before connecting ensures your follow-ups are based on real human interactions, keeping your reporting perfectly accurate.
Frequently Asked Questions
How do I access my Phone Number Settings?
First, we need to locate the specific inbound line you want to be bulletproof. From your main dashboard, navigate to Settings in the bottom left corner. Click on Phone Numbers to view your list of active lines. Find the specific phone number you want to configure, click the three dots next to it, and select Edit Configuration.
How do I enable Call Connect and the Whisper Message?
Now we force the system to verify a real human is on the line. Inside the configuration menu, toggle on Call Connect. This is the core engine that stops voicemails from being counted as real conversations. Right below it, toggle on Play Whisper Message. Customize the whisper message to clearly instruct your user on what to do when they pick up (e.g., “You have a new lead. Press any key to connect.”). Click Save to apply the changes. Forcing your agents to press a key before connecting ensures your follow-ups are based on real human interactions, keeping your reporting perfectly accurate.
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